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OVERVIEW
For the past few years, societal, environmental and technological forces have been influencing
how the utility industry respond to their own major market challenges. Utility business and
operational transformation is being driven at an unprecedented rate by:
- Regulatory market reform, new entrants and disruptive technologies;
- Climate change, environmental concerns and greenhouse gas and carbon emissions targets;
- Growth in renewable generation and distributed resources;
- Volatile consumption patterns;
- Aging assets with increased expectations on reliability;
- Aging workforce poised for retirement;
- Increased pressure on operational efficiency and workforce productivity;
- Increasing desire and need for participation by consumers in the energy value chain; and,
- Rise of distributed and micro generation and the trend to a federated operational model.
This creates more opportunities, which in turn has its own limitations. Today the
industry is
heavily engaged in various technology and business transformation initiatives. Our rich domain
experience coupled with capabilities in technologies such as IoT, Automation, Analytics and Artificial
Intelligence helps organizations take a giant leap forward in this transformation
journey
Through the delivery of an innovative and incredibly agile technical solution,
Utilities can be assured of the level of reliability and flexibility needed to support the
business into the future. As our customers move from simple cost reduction to business outcomes,
we have transformed ourselves by engaging in business benefits-led outsourcing programs. We
offer year on year productivity gains on not only on IT SLAs and KPIs, but also the key
indicators that drive the energy business.
Business Segments
Customer 360™
Service 360™
Partner 360™
Operations 360™
Customer 360™ by HCL Technologies
Enables manufacturing firms’ transition from a transaction-based model, focused on
responding to specific customer requests, to a 360-degree customer insights’ driven approach.
This improves customer experience across the customer journey as well as enabling you to cross
sell and up-sell all products and services.
SERVICES
Digital and Analytics
Our Digital & Analytics services helps design and build key platform components
of customers’ Digital-Technology-Footprint ™ to power the Digital transformation journey.
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IoT WoRKS TM
At IoT WoRKS TM
, we help create entirely new services that deliver measurable business outcomes. These
experience will have an increasing role in differentiating enterprises and enable them to become
a next-generation enterprise.
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Application Services
Our Applications business is structured around 11 integrated horizontal
capabilities, allowing us to offer clients a full lifecycle of systems integration consulting
services and a unified approach to developing the right solutions for their business needs.
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DRYiCE TM
DRYiCE TM is an artificial intelligence-driven automation platform. It
consists of machine learning components, automation modules, orchestration components,
well-proven monitoring tools, knowledge management, and a reporting layer.
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Infrastructure Services
Our Infrastructure Management Services has some of the most impressive credentials
in the IT Vendor landscape. We have not only executed complex global IT transformation exercises
but also helped run efficient IT services for more than 300 of the world’s leading companies.
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Engineering and R&D services
We are one of the world’s leading and fastest growing global engineering services
provider. From product blueprinting to support, from software or hardware to mechanical, we work
with more than half of the top 100 R&D engineering companies across the world.
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Digital Process Operations
To help businesses address the changing industry paradigm, HCL Digital Process
Operations (DPO) with its digital services and solutions is reimagining the role of technology
from being a driver of marginal efficiency to an enabler of digital innovation and fuelling
business performance.
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CLIENTS SUCCESS
Case Studies
HCL’s social analytics solution helped a leading American insurance firm to
lower reporting cost across business lines by 50%
HCL’s social analytics solution helped a leading American insurance firm to
lower reporting cost across business lines by 50%
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Next
Case Studies
Legacy modernization for US-based natural gas distribution company
HCL transformed managed services for a leading utility company in USA
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Insights & News
Blogs
Front office innovation with back office automation
The way to patient centricity - through mobility and social media
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NEWS
HCL wins Everest Group award for life sciences & healthcare IT services
ECOSYSTEM OF PARTNERS
Our partnerships allow us to combine each other's strengths, and use this synergy to help our
customers quickly implement and efficiently operate the latest in IT infrastructure. Our large network of
partners allows us to deliver solutions tailor-made for each of our customers.
JDA
Rockwell Automation
PTC
Infor