For the past few years, societal, environmental and technological forces have been influencing how the utility industry respond to their own major market challenges. Utility business and operational transformation is being driven at an unprecedented rate by:

  • Regulatory market reform, new entrants and disruptive technologies;
  • Climate change, environmental concerns and greenhouse gas and carbon emissions targets;
  • Growth in renewable generation and distributed resources;
  • Volatile consumption patterns;
  • Aging assets with increased expectations on reliability;
  • Aging workforce poised for retirement;
  • Increased pressure on operational efficiency and workforce productivity;
  • Increasing desire and need for participation by consumers in the energy value chain; and,
  • Rise of distributed and micro generation and the trend to a federated operational model.

This creates more opportunities, which in turn has its own limitations. Today the industry is heavily engaged in various technology and business transformation initiatives. Our rich domain experience coupled with capabilities in technologies such as IoT, Automation, Analytics and Artificial Intelligence helps organizations take a giant leap forward in this transformation journey

Through the delivery of an innovative and incredibly agile technical solution, Utilities can be assured of the level of reliability and flexibility needed to support the business into the future. As our customers move from simple cost reduction to business outcomes, we have transformed ourselves by engaging in business benefits-led outsourcing programs. We offer year on year productivity gains on not only on IT SLAs and KPIs, but also the key indicators that drive the energy business.

Business Segments

Cinque Terre
Generation & Supply
Cinque Terre
Transmission & Distribution
Cinque Terre
Customer & Retail
Cinque Terre
Enterprise Digital Services
Enterprise Digital Services

Utilities industry sector has been slow to change because of a range of barriers, including its unique regulatory and business model dynamics. From here on, however, change is likely to accelerate. Until recent times, many utilities are deciding whether and how to advance on digital initiatives within their organization. True digital innovation requires going beyond isolated digital projects to reinventing the organization in its entirety. The critical tasks for utilities today are understanding their point of departure, and setting ambitious targets.
HCL’s Digital & Analytics services bring its entire gamut of expertise from consulting to implementation to ensure that digital journeys can enable an end-to-end IT its transformation

Solutions & Services:


Digital and Analytics

Our Digital & Analytics services helps design and build key platform components of customers’ Digital-Technology-Footprint ™ to power the Digital transformation journey. Read More


At IoT WoRKS TM , we help create entirely new services that deliver measurable business outcomes. These experience will have an increasing role in differentiating enterprises and enable them to become a next-generation enterprise. Read More

Application Services

Our Applications business is structured around 11 integrated horizontal capabilities, allowing us to offer clients a full lifecycle of systems integration consulting services and a unified approach to developing the right solutions for their business needs. Read More


DRYiCE TM is an artificial intelligence-driven automation platform. It consists of machine learning components, automation modules, orchestration components, well-proven monitoring tools, knowledge management, and a reporting layer. Read More

Infrastructure Services

Our Infrastructure Management Services has some of the most impressive credentials in the IT Vendor landscape. We have not only executed complex global IT transformation exercises but also helped run efficient IT services for more than 300 of the world’s leading companies. Read More

Engineering and R&D services

We are one of the world’s leading and fastest growing global engineering services provider. From product blueprinting to support, from software or hardware to mechanical, we work with more than half of the top 100 R&D engineering companies across the world. Read More

Digital Process Operations

To help businesses address the changing industry paradigm, HCL Digital Process Operations (DPO) with its digital services and solutions is reimagining the role of technology from being a driver of marginal efficiency to an enabler of digital innovation and fuelling business performance. Read More



Real-time monitoring and control of infrastructure to achieve situational awareness for the next-gen grid. This data driven solution is the answer to multiple challenges faced by global Energy and Utilities companies at a lower cost than solutions based on traditional SCADA technology, using more scalable and distributed components.


HCL Asset Management Solution (HAMS) takes product agonistic view and focuses on customer business needs and objectives. HCL Consulting and Implementation Services, Industry and Domain Expertise, Intellectual Capital, plus HCL Proprietary Products enable HCL to effectively provide the thought leadership and guidance needed for reliability and safety from cradle to grave.


HCL and HARRIS corporation are jointly introducing a platform to support - geospatial data and software tools to actionable information. These include ENVI® image analysis software, the Geiger-mode LiDAR sensor, and work on the Foundation GEOINT Content Management (FGCM) program for the NGA and custom geospatial solutions that have solved some of the world’s most challenging problems.


iEM is a unified Customer Engagement Framework which offers customers the ability to access their utility account online. It is a platform for disintermediation of the CSR and processes that can be consumer enabled. The access to customer information is anytime, anywhere, and captures customer preferences in CRM.


A novel cloud-based solution that enables safety of occupational workers in utilities. Engineered to reduce workplace hazards, it’s a big step towards making risk-oriented occupations safer for everyone concerned. The solution reduces accidental rate and improves response time with increased productivity.


HCL’s “Dynamic Cybersecurity Framework” helps our customers move from a “static” to a “dynamic” posture to deal with an ever-escalating threat landscape, offering full spectrum of services.


Pre-defined Gold Standard utilities operating platform for utilities customer care and billing operations, that combines cloud technologies, integrated multichannel applications and insight analytics to enable increased customer satisfaction whilst drastically reducing cost.


A predictive HANA-enabled alert framework that directs call center agents and customers to resolving requests. Benefits include AHT reduction, increased first call resolution, increased CSAT, and reduced training.


Robotic Process Automation solution to resolve meter read exceptions automatically, and using SAP Leonardo gives a holistic view of exceptions across channels. The HCL solution allows users to analyze and monitor mass activities and online transactions. Users will have the ability to identify successful and unsuccessful processes at a glance.



HCL helps Synergy in their digital transformation initiatives

Insights & News


Cloud service for energy & utilities